My Antivirus Software has Alerted me that this download is a Virus!

If, while downloading or installing our software, you receive an alert 
from your antivirus or antispyware software do not be alarmed. Our 
software is not a virus, and it cannot damage your computer. Many 
virus scanners now alert you when just about any program that could be 
potentially used in a malicious or privacy-invasive manner is installed - 
this includes keystroke loggers, activity monitoring software, remote 
administration tools, and more. This includes commercially available, 
reputable software like our own. Please read below for a comprehensive 
list of what types of software your antivirus may present an alert for.




How can I prevent my Antivirus from conflicting with this download?

If your antivirus is alerting you that our software is being installed 
you should instruct your antivirus to permanently ignore/exclude our 
software from future alerts and scans. Most antivirus/antispyware 
programs also allow you to add programs to their exclusion lists manually.

NetVizor's complete list of files for exclusions can be viewed at 
http://www.spytech-web.com/help/exclusions.shtml

If you need assistance with this please contact us at our 24/7 helpdesk
at http://www.spytech-web.com/helpdeskintro.shtml




What types of "potentially dangerous programs" might my antivirus detect? 

Modern antivirus scanners use 'heuristics', which basically means you may 
receive an alert when your scanner 'thinks a program could be' malicious 
or invasive. This leads to many commercially available programs being 
flagged as viruses or trojans, despite the software itself being totally 
harmless and safe to use. Some categories of software that many antivirus 
scanners now present alerts for are:

- Software that logs or captures keystrokes typed by users 
- Software that monitors user activities and behaviors - such as website browsing, chat conversations, etc. 
- Software that allows you to recover passwords and other personal data you may have lost or forgotten 
- Software that monitors or logs Internet or network activity (also known as packet sniffers) 
- Software that allows you to access or control your PC remotely from remote locations 
- Software that uses keyboard hooks to launch programs when certain keystrokes are pressed 
- Software that acts as a server - such as a FTP server or mail server 
